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Frequently Asked Questions (FAQ)

1. How do I download/install a plugin project?

   1. On the project main page, in the box labled "Email for free download links:", enter an email address that is valid and accessible to you. The plugin will be registered for that email address and you'll receive an email with several download links.
   2. Open the email on the device you're installing the plugin on. Click on the download link that corresponds to the operating system (Windows or macOS) and plugin format (AU, VST3, etc.) that you want to download and install.
   3. Run the installer that you just downloaded and follow the installer instructions to ensure the plugin installs in a folder accessible to your DAW.
   4. Open your DAW and find the plugin you just installed. You'll be prompted for the registered email address - it is the same email address you entered on the first step. A confirmation code will be sent to that email.
   5. Open the registered email and enter the confirmation code into the plugin window. Note that the confirmation code will expire 20 minutes after it's sent.

Create a Problem Ticket

In addition to addressing your issue, problem tickets are a valuable resource that help developers identify and address issues and create the best possible software for everybody - we greatly appreciate the help! Beduase development resources are limited and responses aren't immediate, before reporting a problem first try:

1. Installing the latest version of the software, by clicking the "Update to version x.y.z" link in the top right of the main plugin window;
2. Look in the FAQ section above for your issue or a similar issue.

If your problem persists, please fill out a problem ticket below. We appreciate your time and effort to create a precise and detailed explanation of your problem.